Privacy Policy

Last updated: 14 July 2026

This Privacy Policy explains how VibeUndo ("VibeUndo", "we", "us") collects, uses, shares, and protects your information when you use our mobile app and related services (the "Service"). By using the Service, you agree to this Policy.

1. Who we are

VibeUndo is an independent service operated by an individual (a sole proprietor) based in India, providing a voice-companion platform where users ("Callers") connect with approved "Listeners" over paid, per-minute voice calls. For any privacy questions, contact agentfiedlabs@gmail.com.

2. Information we collect

You provide

• Account & profile: phone number (for sign-in), display name, date of birth (to verify you are an adult), gender, profile photo, bio, and (for Listeners) categories and per-minute rate.
• Chat messages: text messages, images, and voice notes you send through in-app chat.
• Listener verification (video): when you onboard as a Listener, you record a short video performing a randomly assigned gesture and spoken code.
• Payout details (Listeners): the UPI ID or bank account details you provide to withdraw your earnings.
• Support & appeals: messages you send us, including ban appeals, abuse reports, and feedback.

Generated by your use

• Call data: call participants, timestamps, duration, the applicable per-minute rate (including any displayed peak-hours rate), and per-minute billing records. Calls are audio-only.
• Wallet & transactions: points balance, top-ups, per-message chat charges, earnings, withdrawals, and ledger history.
• Safety signals: reports you file or receive, blocks, and the outcome of AI moderation/verification.
• Device & technical: device push tokens (for call notifications), app version, and basic diagnostics/crash data.
• Usage analytics: in-app interactions such as pages viewed, taps, and session activity (see “Analytics & advertising” below).

3. Voice calls, chat & AI moderation

Voice calls are carried over a real-time media service (LiveKit) and are audio-only. To keep the community safe and maintain service quality, call audio may be analysed by automated AI moderation (Google Cloud Vertex AI / Gemini) to (a) detect abusive or harmful speech, (b) detect attempts to share or solicit personal contact details or move off-platform, and (c) assess a Listener's conversation quality and engagement. This analysis happens transiently: audio is buffered only in memory during the call, sent to the AI provider for processing, and is not retained — we do not record or store call audio. We keep only the resulting text outcome (for example a safety verdict, a short neutral summary, or a quality rating). AI moderation can be enabled or disabled by our administrators.

In-app chat messages (text, images, and voice notes) are stored so both participants can read the conversation, and may also be analysed by automated AI moderation to detect abuse or policy violations.

Device permissions we request

• Microphone — required for voice calls and to record voice notes.
• Camera / photos — to set a profile photo, send images in chat, and record the Listener verification video.
• Notifications — to alert you to incoming calls and messages.
• Foreground service (Android, Listeners) — keeps you reachable for incoming calls while you are online and available.

You can revoke permissions in your OS settings; the related features will stop working.

4. Listener verification video

To verify that a Listener is a real, live person and to assess profile eligibility, your onboarding video is sent to Google Cloud Vertex AI (Gemini) for analysis. The video is deleted immediately after analysis; we retain only the resulting verdict (e.g. liveness, apparent gender, confidence) and verification status. Uploaded videos are access-controlled and automatically purged.

5. How we use your information

• Provide and operate the Service (sign-in, matching, calls, wallet).
• Process payments and calculate per-minute billing and Listener earnings.
• Verify Listeners and review onboarding.
• Detect, prevent, and act on abuse, fraud, and policy violations (reports, blocking, AI moderation, bans, and appeals).
• Send service notifications (e.g. incoming calls).
• Maintain security, debug, and comply with law.

6. Service providers we share data with

We share data only with processors that help us run the Service, under their terms:

• Google Firebase — authentication, database, storage, hosting, cloud functions, and push messaging.
• Google Cloud Vertex AI (Gemini) — AI voice moderation and listener video verification.
• LiveKit — real-time voice call infrastructure.
• Razorpay — payment processing for points purchases, and RazorpayX for Listener payouts. Card/UPI details are handled by Razorpay; we do not store full payment instrument details.
• Microsoft Clarity — usage analytics on our web app (session replays, heatmaps, and interaction data) to understand and improve the product.
• Meta (Facebook) — advertising measurement via the Meta Pixel and Conversions API (see “Analytics & advertising” below).

We do not sell your personal data.

6a. Analytics & advertising

We use Microsoft Clarity on our web app to capture how the product is used (clicks, scrolling, session replays) so we can improve it. We may also use the Meta Pixel and Meta Conversions API to measure the effectiveness of our advertising — for example, reporting that a sign-up or purchase happened after an ad. Event data shared for ad measurement may include hashed identifiers and transaction value, and is not used by us for any other purpose. You can limit ad personalisation in your device settings and via Meta's ad preferences.

7. Data retention

• Verification videos: deleted right after analysis (auto-purged within ~24 hours at most).
• Call recordings: not stored.
• Chat messages: kept while your account is active so conversations remain readable.
• Account, wallet, call metadata, and safety records: kept while your account is active and as needed for billing, dispute resolution, safety, and legal compliance.
• Payment, payout, and tax-relevant transaction records: retained after account deletion for as long as applicable law requires.

8. Security

We use industry-standard measures including encrypted transport, server-side controls for balances and sensitive actions, access-controlled storage, and app integrity checks. No method of transmission or storage is 100% secure.

9. Your choices & rights

• Access, correct, or delete your profile information in the app.
• Delete your account yourself, at any time, from inside the app (see below), or by emailing agentfiedlabs@gmail.com.
• Manage device permissions (microphone, camera, notifications) in your OS settings.
• Appeal a ban through the in-app appeals flow.

9a. Account deletion

You can delete your VibeUndo account yourself, without contacting us:

• Self-service: log in at app.vibeundo.in (or open the Android app), go to the Profile section, and tap Delete account. Deletion is immediate.
• By email: if you can no longer sign in, email agentfiedlabs@gmail.com from any address and include your registered phone number; we will verify and delete the account.

What is deleted immediately: your public profile, phone number and private account data, wallet balances and ledger history, favourites, and block lists. Deletion is permanent and cannot be undone; any unused points or unpaid earnings are forfeited, so withdraw eligible earnings first.

What we retain: payment, payout, and tax-relevant transaction records (for as long as the law requires), and safety records such as bans and abuse reports (to keep the platform safe and prevent ban evasion). A minimal deletion marker prevents the deleted account from being reused. See also our dedicated account deletion page.

10. Children

The Service is intended only for adults strictly over 18 years of age. We collect your date of birth at sign-up and refuse registration below this age. We do not knowingly collect data from anyone under 18; if you believe a minor is using the Service, contact agentfiedlabs@gmail.com and we will remove the account.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, in-app notice.

12. Contact

Questions or requests: agentfiedlabs@gmail.com.