Terms & Conditions

Last updated: 14 July 2026

These Terms & Conditions ("Terms") govern your use of the VibeUndo app and services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be an adult strictly over 18 years of age and legally able to enter a contract. We collect your date of birth at sign-up and refuse registration below this age. You agree to provide accurate information and to keep your account secure. One account per person.

2. The Service

VibeUndo is an independent service operated by an individual (a sole proprietor) based in India. It connects "Callers" with approved "Listeners" for paid, per-minute, audio-only voice calls. Callers buy points and spend them per minute; Listeners earn for the time they spend on calls. VibeUndo is a platform that facilitates these conversations; Listeners are not employees or agents of VibeUndo.

3. Listener verification & approval

To become a Listener you must complete onboarding, including an AI-assisted liveness and profile verification (a short recorded video — see our Privacy Policy). Approval is at our discretion and may be done automatically and/or by manual review. We may decline, suspend, or revoke Listener status at any time, including where verification fails or our community standards are not met.

4. Points, pricing, payments & earnings

• Points are purchased in advance via our payment processor (Razorpay) and are required to place calls and send chat messages.
• Calls are billed per whole minute at the displayed rate. A call ends when points are exhausted or either party hangs up.
• Peak-hours pricing: during designated daily peak windows (shown in the app, Indian Standard Time), per-minute rates may be higher by a displayed multiplier. The applicable rate is always shown before you place a call and is locked when the call starts — it does not change mid-call.
• Chat pricing: sending a chat message (text, image, or voice note) may cost points at the rates displayed in the app; replies from Listeners are free.
• Points have no cash value, are non-transferable, and are generally non-refundable except where required by law.
• Listener earnings accrue as points based on billed call time and chat charges (including any peak-hours uplift) and are subject to our payout terms, verification, and anti-fraud checks.
• Withdrawals: Listeners may withdraw earnings above the minimum withdrawal amount shown in the app, to the UPI ID or bank account they provide. Payouts may take a few business days and may be withheld or reversed in cases of suspected fraud or policy violations.

5. Acceptable use

You agree not to:

• Harass, threaten, abuse, demean, or use hate speech toward anyone.
• Share sexual content involving minors, engage in solicitation, or any illegal activity.
• Impersonate others or misrepresent your identity or gender.
• Record, store, or redistribute calls without consent and lawful basis.
• Ask for, share, or promote sharing personal contact details (phone number, WhatsApp/Telegram/Instagram or other social handles, email) or otherwise attempt to move the conversation or payments off-platform to evade fees or safety controls.
• Listeners: genuinely engage and participate during paid calls; remaining silent or unresponsive throughout a paid call is not permitted.
• Interfere with, reverse-engineer, or abuse the Service or its security.

6. Safety, moderation & enforcement

To protect the community and maintain service quality, we use a combination of user reporting, blocking, and automated AI moderation of call audio and chat content to detect abusive behaviour, attempts to exchange personal contact details or move off-platform, and (for Listeners) to assess conversation quality and engagement. Call audio is analysed transiently and is not recorded or stored. Where a violation is detected or reported, we may warn, suspend, or ban accounts, including automatically. Banned users may submit a one-time appeal through the in-app appeals flow. You consent to this monitoring and enforcement as a condition of using the Service.

7. Not professional advice

Listeners provide companionship and conversation. The Service is not a substitute for professional medical, psychological, legal, or financial advice, and is not a crisis or emergency service. If you are in crisis, contact local emergency services.

8. Suspension, termination & account deletion

We may suspend or terminate your access at any time for violations of these Terms, suspected fraud, or risk to the community. You may stop using the Service at any time and delete your account yourself from Profile → Delete account in the app (see our account deletion page). Deletion is permanent; any unused points or unpaid earnings are forfeited, so withdraw eligible earnings first.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free operation, call quality, or the conduct of any user.

10. Limitation of liability

To the maximum extent permitted by law, VibeUndo and its operators will not be liable for any indirect, incidental, special, or consequential damages, or for the conduct of other users. Our total liability for any claim relating to the Service will not exceed the amount you paid to us in the three months before the event giving rise to the claim.

11. Governing law

These Terms are governed by the laws of India, and you agree to the exclusive jurisdiction of the competent courts in India, without regard to conflict-of-law principles.

12. Changes

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance. Material changes will be reflected by the "Last updated" date above.

13. Contact

Questions: agentfiedlabs@gmail.com.